Good Indian Customer Service.

I recently got a new cell phone and had to have the service and phone number switched. The first guy I spoke to had a Spanish accent. He made an error and 2 days later I could make calls but not receive them. The first Indian lady was no help. I had to call back and the second Indian lady was very helpful and knowledgeable.

I also had recent luck with Indian customer service with my credit card account. The guy was very helpful and said he would make a notation on my account that the payment may be late due to me being on vacation.

Have you had any good experiences or horror stories with Indian Customer service?

So did you smoke a peace pipe first before you made a treaty or did you just take the land first? Don't you think this is a bit paternalistic? Or am reading something in the post that is not there?

Are you confusing Native America with India?

In case you didn't notice corporations are using Indians from India as customer service reps to save money.

It's bad enough that most of our manufacturing jobs are no longer in the U.S. But it really is a shame that service jobs are going over seas too.

No ,I am confusing "Amercia" with native India.

Quite possibly! lol.


Recently my DSL stopped working, so I called up customer service and a guy answered. He had a very deep Indian accent, that at times left what he said unintelligible, but he was extremely helpful and nice!

Just a question: are these customer service places really set up in India and Latin America? I thought as such after having spoken to several Indian and Hispanic customer service reps. I know when I lived in Spain, I would call up customer service and it would connect me with some guy in Chile.

I don't about Latin America, the ones with Spanish accents may be here in the U.S.

The ones with Indian accents are most likely in India. I've seen a few things on the news shows about it. In fact they are trying to teach them to speak with an American accent so we will think that they are here.

It's called outsourcing. I'm thinking of outsourcing my cock, as a matter of fact.

Comes from wanting the highest standard of living on the globe. Now everyone wants the same(no judgments, statement of fact)
Never mind, soon the Indians(the Bollywood ones, not the reservation ones) will be loosing their jobs too. In fact no-one will have jobs because the planet is fucked.

Is that an "American thing"? What I mean to say is, it seems as though we are trying to deceive Americans into thinking all these people are actually in our country.

Just think about Power Rangers. Okay, so that sounds a bit childish.. but, all the actors now are Aussie or Kiwi but when they do the show they must imitate an American accent AND pretend to be living in the states.

Who knows? Power Rangers is aired around all the English-speaking countries I believe? Who cares what accent they naturally speak with? It is as if we must "translate" stuff because we are so lazy to do mentally do it.... even though it isn't that difficult to understand Australian English... haha.

I didn't know we still referred to Native Americans as Indians? I thought we had already rectified Columbus' mistake?

Columbus? whose he?(the detective guy?) The guy that claimed to "discover" (as MEM010 referred to it, before he changed it) Amercia? good thing they were not called native Amercians.

Anyway, I hope y'all realize this is a bit of good natured fun, and I hope you take it as such.
Seriously, call centers are being outsourced. If you phone microsoft help-line, you are very likely to speak to some HIGHLY jacked up person with a "neutral" accent that gets starvation wages and lives in a slum outside Mumbay Once again, no judgments, that is the way of the world today.

Hehe, that was a brutal way to put it... but I am sure you are exactly right.

I was born in the former colonies(Africa) so I have an appreciation for some of this stuff. The corporations("THEY") keep on insisting that better service will be had a lower price if these jobs(which "they" will insist that Americans do not want) are moved offshore to the so-called developing countries, and the politicians in those countries are only too happy to provide tax-breaks to "them" in return for lining their pockets, and so the educated masses in those countries are duped into working for low wages, hoping for a "trickle-down" effect. And so it is. A few people gets lifted out of abject poverty.
Anyway, I don't know the remedy, and it is all too easy to see the cause. But who of us are going to give up our privileged lifestyle?

It wall all so easy when the commies were around. You could blame them.

A friend of mine had to call tech support which is based in India. He can imitate their accent so well, that when he called, he match the other guy's accent perfectly. The guy he was talking to asked him from which part of the India homeland he was from.

My friend...

lol. That's crazy!

I am somewhat hard of hearing and some voices do not register well for me on the telephone. Once I called Tech Services for my DSL and got an Indian lady whom I could not hear well. When I explained this to her she kindly switched me to another technician. On another occasion, however, I simply could not understand the Indian man who answered the phone. His accent was so thick that I asked for him to transfer my call but he took offense and refused. Rather than argue with him about it I simply disconnected and recalled the number, getting somebody that I could understand.

By and large I've had good experiences with calls outsourced to India.