Good Indian Customer Service.

Yup had the same experience, the guy from India, was completely impossible to understand so I hung up...
I did email the company and mentioned that I felt their customer service would be more useful if I could actually understand the service being offered...Kinda reminds me of a university prof I had at one time, the only words I could understand were "banana republics"...as for the rest it sounded like gibberish...How they qualify for the job is beyond me! Needless to say I dropped the course...Fortunately there are some we
can understand...so at least there's some hope.

Quote:

Originally Posted by petergroot So did you smoke a peace pipe first before you made a treaty or did you just take the land first? Don't you think this is a bit paternalistic? Or am reading something in the post that is not there?

While it's true this could easily become an "I hate Indians thread," It is clear to me that is NOT the OP's intent. He is merely asking if others have had experiences similar to his own.

petergroot, You are reading something into it that is not there.

Quote:

Originally Posted by Mana Is that an "American thing"? What I mean to say is, it seems as though we are trying to deceive Americans into thinking all these people are actually in our country. Yes, I think it is because so few Americans are fluent in another language.

[quote=reallyhot;1076906]Yup had the same experience, the guy from India, was completely impossible to understand so I hung up...I did email the company and mentioned that I felt their customer service would be more useful if I could actually understand the service being offered...Kinda reminds me of a university prof I had at one time, the only words I could understand were "banana republics"...as for the rest it sounded like gibberish...How they qualify for the job is beyond me! They are very well educated and are often hired based on the quailty of their resume and internships. There is of course a formal face2face interview. Needless to say I dropped the course...Fortunately there are some we can understand...so at least there's some hope.

When ever I've talked to Indian customer services, I've found it really frustrating, their accent is so strong I just find it hard to understand them. One time this Indian guy phoned my mobile trying to get me to borrow £3000, I explained I didn't need the money and the guy threw his teddy out the cot, he wouldn't believe me and started to argue that everyone needed to borrow money, in the end I just hung up.

As I currently work on an IT Help Desk we have to contact HP's Customer Support which is based in India. As we are IT support ourselves, we do everything we possibly can to try and fix a HP PC/Printer before placing service calls. Unfortunately Customer Support don't understand that we are technical support and that we've done everything we can do. Most times this is frustrating as they have a spiel they must go through. Sometimes we can be on the phone to them for over an hour before they say "there's nothing we can do over the phone, we'll have to send a technician out". This is after we tell them that within the first two or three mins of the phone call.

After 18months of this, we complained bitterly to our HP Account Exec who said that from the very beginning, we could've put our calls in on-line thru their professional system and we wouldn't have been questioned on anything.

I know this is a bit off the mark, but overall YES I have dealt with Indian call centre's alot and no they wouldn't give me free popadoms (sp?) with my call.

I will say though that some of the people were good once they got to know us and understood who we were.

Yonkers.

Quote:

Originally Posted by southwest When ever I've talked to Indian customer services, I've found it really frustrating, their accent is so strong I just find it hard to understand them. One time this Indian guy phoned my mobile trying to get me to borrow £3000, I explained I didn't need the money and the guy threw his teddy out the cot, he wouldn't believe me and started to argue that everyone needed to borrow money, in the end I just hung up.

What does that mean? Is it like getting ones knickers in a twist?

[quote=Yonkers;1077114]As I currently work on an IT Help Desk we have to contact HP's Customer Support which is based in India. Most times this is frustrating as they have a spiel they must go through. Sometimes we can be on the phone to them for over an hour before they say "there's nothing we can do over the phone, we'll have to send a technician out". This is after we tell them that within the first two or three mins of the phone call. This is what I also find infuriating as a customer! I don't mind the introductory spiel so much because I know that they have to do that. What ticks me off is when I can tell from the way they answer my question they are reading a script.

After 18months of this, we complained bitterly to our HP Account Exec who said that from the very beginning, we could've put our calls in on-line thru their professional system and we wouldn't have been questioned on anything. Grrrrr

I know this is a bit off the mark, but overall YES I have dealt with Indian call centre's alot and no they wouldn't give me free popadoms (sp?) with my call. What the heck is a popadom?

I will say though that some of the people were good once they got to know us and understood who we were.

Yonkers

A popadom is a large Indian cracker. Google it and you'll see what it is.

Yonkers.

There's a few things in this thread bothering me-

The fact we consider it surprising that someone from another country is able to provide good service, it seems like some of the people here consider people from outside of America to be idiotic.

There is a few things here that make the difference when it comes to customer service (from any country). It depends on the type of training they received and how comprehensive it was and it also depends on the type of person you are speaking with.

Much of time you get poor customer service that is outsourced it is because the company they are working for provided poor training and not because that person is incompetent, you most likely should be angry with the company they are working for and contact them via another method to let them know your a disappointed but there is really no reason to get mad at the person you are working with.

Also, so many people seem to get angry with the representatives because they follow a script, and that is definitely not something to get mad at them about as well, again the company is most likely providing poor training so they don't really understand what they are working with and that the company knowing that they have poorly trained their representative DEMAND that they follow the scripts, and they run the risk of getting fired or punished for doing something they are not supposed to do.

I myself work in customer service and have dealt with many outsourced departments and most commonly Covad, Qwest, Verizon, and CenturyTel. I know that these people have to follow their own polices and methods and I do my best to work with them, sometimes its very tiresome but I have never lashed out of them and only have spoke with this with people who can work with us about this, such as the Telco. Representative who works directly with our company.

As a side note it seems that many people think that all outsourced representatives work in India but its becoming that most are being moved to other locations such as the Philippines.

Ey mate. tjhere's more than a few things that's pisiing me olff. like where is that IDIOT BUSH and his 1/2 brain Bra Jeb(Yas I sheet uuu not. Mahhh name is Jeebbbbb.)Whatever. I lost the plot when these Einstiens invading IRAQ. The US of A is LOT safer now. But anyhow, Some people will have flag up.
Sieggggg Hielll.

OK Guys/. I was pissed outa(aamerican spelling, ) mahh skull. I used to live in the polecat country but now we have Nelson /Mandellah. So there.

Fucking hate indian call centers. They know fuck all english let alone english terminology and can never find my fucking information. I'm changing banks purely because of this reason, cheap bastards.

I sometimes have the same problem.
One doesn't want to sound intolerant, but communication is everything when you're making such a call.
Several times, I have just found the accent incomprehensible.
I've been patient and allowed the person to do their best, but you're usually already quite frustrated when you make such a call.
The incomprehensibility is no help.
I think the Indian call centers need to weed out some of the heavier accents.
Just for practicality.

Sure, if you can call ethnic cleansing that...

Oh wait no, my mistake - they've got casinos now, so it's all ok

It's worse if they're call centres in Wales.

My experience,
with Indian tech support?
Two categories.

The first: nice folks who
speak better English than me.
The second: morons.