I've had issues with UPS, but they were quickly fixed. Purolator was the worse, they had the address reversed and the street name wrong. When I checked the waybill that the info was hand written on, the info was correct. So how did they go from the correct address to the wrong address? Anyway the person it was delivered to was honest enough and king enough to call me since my phone number was visible. I picked up the parcel. Purolator refused to refund the shipper the cost, saying since the parcel reached it destination it was not considered lost. Horrible customer service all around. I'm sure they deliver more parcel to the right location than they lose. But uit is frustrating. My parcel was an important contract. Purolator really did not seem to care, or the person i spoke with didn;t care.