Thread: Good Indian Customer Service.
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Old 10-28-2007   #20 (permalink)
njqt466
njqt466 is offline

Quote:
Originally Posted by southwest View Post
When ever I've talked to Indian customer services, I've found it really frustrating, their accent is so strong I just find it hard to understand them. One time this Indian guy phoned my mobile trying to get me to borrow £3000, I explained I didn't need the money and the guy threw his teddy out the cot, he wouldn't believe me and started to argue that everyone needed to borrow money, in the end I just hung up.
What does that mean? Is it like getting ones knickers in a twist?

[quote=Yonkers;1077114]As I currently work on an IT Help Desk we have to contact HP's Customer Support which is based in India. Most times this is frustrating as they have a spiel they must go through. Sometimes we can be on the phone to them for over an hour before they say "there's nothing we can do over the phone, we'll have to send a technician out". This is after we tell them that within the first two or three mins of the phone call. This is what I also find infuriating as a customer! I don't mind the introductory spiel so much because I know that they have to do that. What ticks me off is when I can tell from the way they answer my question they are reading a script.

After 18months of this, we complained bitterly to our HP Account Exec who said that from the very beginning, we could've put our calls in on-line thru their professional system and we wouldn't have been questioned on anything. Grrrrr

I know this is a bit off the mark, but overall YES I have dealt with Indian call centre's alot and no they wouldn't give me free popadoms (sp?) with my call. What the heck is a popadom?

I will say though that some of the people were good once they got to know us and understood who we were.

Yonkers