Yup had the same experience, the guy from India, was completely impossible to understand so I hung up...
I did email the company and mentioned that I felt their customer service would be more useful if I could actually understand the service being offered...Kinda reminds me of a university prof I had at one time, the only words I could understand were "banana republics"...as for the rest it sounded like gibberish...How they qualify for the job is beyond me! Needless to say I dropped the course...Fortunately there are some we
can understand...so at least there's some hope.